{"id":19688,"date":"2026-06-18T09:05:16","date_gmt":"2026-06-18T07:05:16","guid":{"rendered":"https:\/\/gardenrelais.it\/informazioni-sul-recesso\/"},"modified":"2026-06-18T09:20:47","modified_gmt":"2026-06-18T07:20:47","slug":"informazioni-sul-recesso","status":"publish","type":"page","link":"https:\/\/gardenrelais.it\/en\/informazioni-sul-recesso\/","title":{"rendered":"Withdrawal Information"},"content":{"rendered":"<p><\/p>\n<div class=\"paginarecesso\">\n<div class=\"recessocontainer\">\n<h2>Right of Withdrawal<\/h2>\n<p>You have the right to withdraw from the contract, without giving any reason, <strong>within 14 days.<\/strong><\/p>\n<p>The <strong>withdrawal period expires 14 days<\/strong> from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods. In the case of contracts for services or the supply of digital content (not supplied on a tangible medium), the 14-day period begins from the day the contract is concluded.<\/p>\n<h2>How to exercise the right of withdrawal<\/h2>\n<p>To exercise this right, you must inform us of your decision by means of an explicit declaration.<\/p>\n<p>You can use the <strong>online withdrawal procedure<\/strong> directly from your <a href=\"https:\/\/gardenrelais.it\/mio-account\/\" target=\"_blank\">personal area <\/a><\/p>\n<p>Alternatively: You can complete and send us the standard withdrawal form attached at the bottom of this page (use of the form is not mandatory).<\/p>\n<p>To meet the deadline, it is sufficient to send the communication relating to the exercise of the right of withdrawal before the end of the 14-day period.<\/p>\n<address class=\"buddypilot-withdrawal-legal-trader\"><strong>Garden Relais srl<\/strong><br>Via Caose, 22 \u2013 Borso del Grappa (TV)<br>31030 Borso del Grappa (TV)<br>Italy<br>Email: <a href=\"mailto:info@gardenrelais.it\">info@gardenrelais.it<\/a><br>Phone: +39 0423 910858<\/address>\n<p>To meet the deadline, simply send your notice of withdrawal before the 14-day deadline.<\/p>\n<\/div>\n<div class=\"recessocontainer\">\n<h2>Consequences of Withdrawal<\/h2>\n<p>If you decide to withdraw from the contract, we will refund all payments you have made to us, including standard delivery costs. This excludes any additional costs arising from your choice of a more expensive, customized delivery method than the standard delivery method we offer.<\/p>\n<p>The <strong>refund<\/strong> will be made without undue delay and, in any case, <strong>within 14 days<\/strong> from the day we receive your notice of withdrawal.<\/p>\n<h2>Refund Method and Time<\/h2>\n<p><strong>Credit Method:<\/strong> The refund will be made using the same means of payment you used for the initial transaction, unless you have expressly requested otherwise. You will not incur any fees as a result of this refund.<\/p>\n<p><strong>Refund Suspension:<\/strong> We may withhold the refund until we receive the goods back at our warehouses, or until you have supplied evidence of having sent the goods back (whichever is the earliest).<\/p>\n<h2>How to Return Goods<\/h2>\n<p>Please return or deliver the goods to the following address:<\/p>\n<address class=\"buddypilot-withdrawal-legal-return-address\">Via Caose, 22<br>Borso del Grappa (TV)<br><\/address>\n<p><strong>Deadline:<\/strong> The goods must be returned <strong>without delay and in any case within 14 days<\/strong> from the day on which you notified us of your withdrawal. The deadline is met if you return the goods before the 14-day period expires.<\/p>\n<p><strong>Shipping costs:<\/strong> The <strong>direct costs<\/strong> for returning the goods will be <strong>at your expense.<\/strong> You will be responsible for the return yourself, as we will not collect the goods.<\/p>\n<p><strong>Liability for goods:<\/strong> You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.<\/p>\n<p class=\"buddypilot-withdrawal-form-cta\" style=\"margin-top:1.5em;\"><a href=\"https:\/\/gardenrelais.it\/en\/modulo-di-recesso\/\" class=\"button wc-forward\">Submit withdrawal form online<\/a><\/p><\/div>\n<div class=\"recessocontainer\">\n\n<section class=\"buddypilot-withdrawal-legal-form\" aria-labelledby=\"buddypilot-withdrawal-legal-form-heading\">\n\n\t<h2 id=\"buddypilot-withdrawal-legal-form-heading\">Model withdrawal form<\/h2>\n\n\t<p class=\"buddypilot-withdrawal-legal-form-instruction\">\n\t\tComplete and return this form only if you wish to withdraw from the contract. You may also send any other unequivocal statement of withdrawal by post or email.\t<\/p>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p><strong>To:<\/strong><\/p>\n\t\t<address>\n\t\t\tGarden Relais srl<br>\n\t\t\t\t\t\t\tVia Caose, 22 \u2013 Borso del Grappa (TV)<br>\n\t\t\t\t\t\t\t31030 Borso del Grappa (TV)<br>\n\t\t\t\t\t\t\tItaly<br>\n\t\t\t\t\t\t\t\t\t\tEmail:\t\t\t\tinfo@gardenrelais.it\t\t\t\t\t<\/address>\n\t<\/div>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p>\n\t\t\t<strong>\n\t\t\t\tI\/we (*) hereby give notice that I\/we (*) withdraw from my\/our (*) contract of sale of the following goods (*) \/ for the supply of the following service (*):\t\t\t<\/strong>\n\t\t<\/p>\n\t\t<p class=\"buddypilot-withdrawal-legal-form-fill\">\n\t\t\t\t\t\t\t<span class=\"buddypilot-withdrawal-legal-form-blank\">__________________________________________________<\/span>\n\t\t\t\t\t<\/p>\n\t<\/div>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p>\n\t\t\t<strong>Ordered on (*) \/ received on (*):<\/strong>\n\t\t<\/p>\n\t\t<p class=\"buddypilot-withdrawal-legal-form-fill\">\n\t\t\t\t\t\t\t<span class=\"buddypilot-withdrawal-legal-form-blank\">__________________________________________________<\/span>\n\t\t\t\t\t<\/p>\n\t<\/div>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p>\n\t\t\t<strong>Name of consumer(s):<\/strong>\n\t\t<\/p>\n\t\t<p class=\"buddypilot-withdrawal-legal-form-fill\">\n\t\t\t\t\t\t\t<span class=\"buddypilot-withdrawal-legal-form-blank\">__________________________________________________<\/span>\n\t\t\t\t\t<\/p>\n\t<\/div>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p>\n\t\t\t<strong>Address of consumer(s):<\/strong>\n\t\t<\/p>\n\t\t<p class=\"buddypilot-withdrawal-legal-form-fill\">\n\t\t\t\t\t\t\t<span class=\"buddypilot-withdrawal-legal-form-blank\">__________________________________________________<\/span>\n\t\t\t\t\t<\/p>\n\t<\/div>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p>\n\t\t\t<strong>Signature of consumer(s) (only if this form is notified on paper):<\/strong>\n\t\t<\/p>\n\t\t<p class=\"buddypilot-withdrawal-legal-form-blank\">__________________________________________________<\/p>\n\t<\/div>\n\n\t<div class=\"buddypilot-withdrawal-legal-form-block\">\n\t\t<p>\n\t\t\t<strong>Date:<\/strong>\n\t\t<\/p>\n\t\t<p class=\"buddypilot-withdrawal-legal-form-blank\">__________________________________________________<\/p>\n\t<\/div>\n\n\t<p class=\"buddypilot-withdrawal-legal-form-footnote\">\n\t\t(*) Delete as appropriate.\t<\/p>\n\n\t<p class=\"buddypilot-withdrawal-legal-form-print\">\n\t\t<button type=\"button\" class=\"button buddypilot-withdrawal-print-btn\">\n\t\t\tPrint this form\t\t<\/button>\n\t<\/p>\n\n<\/section>\n\n<\/div>\n<\/div>\n<style>\n.paginarecesso{width:90%;max-width:1000px;margin:0 auto;}\n.recessocontainer{border:1px solid #ccc;padding:30px;box-sizing:border-box;border-radius:20px;margin:0 auto 30px;}\n.recessocontainer h2{font-size:20px;line-height:1.4em;color:#222;text-transform:uppercase;margin:40px 0 10px 0;}\n.recessocontainer p{font-size: 15px;line-height: 1.4em;color: #222;margin: 0 0 15px;}\n.recessocontainer p a{color:#034f28;} \n.recessocontainer p a.button{color:#fff;} \naddress{margin: 10px auto 25px;padding: 10px 20px;border-left: 4px solid #ddd;box-sizing: border-box;font-weight:600;}\nh1.page-title{text-align:center;}\n.fixhe.header {position: relative!important;}\n.buddypilot-withdrawal-field input{width:100%;}\n.nv-page-title  h1{text-align:center;}\n.button{background:#222!important;color:#fff!important;}\n.button:hover{background:#8b624c!important;color:#fff!important;}\n<\/style>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Right of Withdrawal You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods. In the case of contracts for services&hellip;&nbsp;<a href=\"https:\/\/gardenrelais.it\/en\/informazioni-sul-recesso\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Withdrawal Information<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-19688","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/pages\/19688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/comments?post=19688"}],"version-history":[{"count":9,"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/pages\/19688\/revisions"}],"predecessor-version":[{"id":19708,"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/pages\/19688\/revisions\/19708"}],"wp:attachment":[{"href":"https:\/\/gardenrelais.it\/en\/wp-json\/wp\/v2\/media?parent=19688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}